These Terms and Conditions ("Terms") govern the access to and use of all websites, applications, software platforms, products, and services (collectively, the "Services") provided by Grawio Banjari Industries Private Limited ("Company", "we", "our", "us").

By accessing, registering for, purchasing, or using any of our Services, you ("User", "Client", "Customer", "you") agree to be legally bound by these Terms. If you do not agree, do not access or use the Services.

1. Company Information

• Legal Name: Grawio Banjari Industries Private Limited

• Business Domain: Ecommerce Solutions, Business Management Services, Artificial Intelligence (AI), Marketing Services

• Jurisdiction: India

• Website: volocals.in

2. Scope of Services

The Company provides, but is not limited to, the following:

• Ecommerce website and platform development

• Business management and automation tools

• Artificial Intelligence–based tools for business and ecommerce

• Digital and performance marketing services

• Business analytics and reporting services

• Online store management solutions

3. Eligibility and Authority

• Users must be at least 18 years of age or authorized representatives of a business or organization.

• Businesses confirm they have obtained all required permissions from their customers, staff, and stakeholders.

• The Company assumes no liability for unauthorized data provided by users.

4. User Accounts and Responsibilities

• Users are responsible for maintaining the confidentiality of login credentials.

• Users are fully responsible for all activities performed through their accounts.

• Unauthorized use must be reported immediately to support@volocals.in.

• The Company reserves the right to suspend or terminate accounts for violations.

5. Subscription, Pricing, and Payments

• Services may be offered on subscription, license, or project basis.

• All prices are exclusive of applicable taxes unless stated otherwise.

• Payments must be made within the agreed timelines.

• Payment processing is handled via authorized payment gateways.

• Failure to pay may result in service suspension or termination.

6. Refunds and Cancellations

• Amounts paid are non-refundable unless explicitly stated in a separate Refund Policy or written agreement.

• Subscription cancellations do not entitle users to prorated refunds.

• One-time setup, customization, onboarding, and implementation charges are non-refundable.

7. License and Usage Rights

• The Company grants a limited, non-exclusive, non-transferable, revocable license to use the Services.

• Users shall not copy, modify, reverse engineer, resell, sublicense, or distribute the Services.

• All intellectual property remains the exclusive property of the Company.

8. Data Ownership and Responsibilities

• Businesses retain ownership of their business and customer data.

• The Company acts as a data processor for business and ecommerce data.

• Users are responsible for the accuracy, legality, and integrity of uploaded data.

• The Company is not responsible for data loss caused by user actions or third-party failures.

9. AI and Automated Systems

• AI features are provided as decision-support tools only.

• Outputs generated by AI are informational and may require human validation.

• The Company disclaims liability for decisions made solely based on AI outputs.

10. Marketing and Business Services Disclaimer

• Marketing and business results depend on market conditions, budgets, platforms, and user actions.

• The Company does not guarantee leads, sales, rankings, or revenue.

• Platform policy changes (Google, Meta, etc.) are outside Company control.

11. Service Availability and Support

• Services are provided on an "as-is" and "as-available" basis.

• Planned maintenance and downtime may occur.

• Support response times may vary based on service plans. Contact support@volocals.in for assistance.

12. Third-Party Integrations

• Services may integrate with third-party platforms (payment gateways, shipping providers, marketing tools, etc.).

• The Company is not responsible for third-party services, outages, or policy changes.

• Use of third-party services is governed by their respective terms.

13. Confidentiality

• Both parties agree to maintain confidentiality of proprietary information.

• Confidential obligations survive termination of services.

14. Limitation of Liability

• The Company shall not be liable for indirect, incidental, consequential, or punitive damages.

• Total liability shall not exceed the total amount paid by the User in the preceding 3 months.

15. Indemnification

Users agree to indemnify and hold harmless the Company from claims arising due to:

• Violation of these Terms

• Data misuse or unauthorized access

• Breach of applicable laws

16. Suspension and Termination

• The Company may suspend or terminate services without notice for violations, non-payment, or legal risk.

• Upon termination, access rights cease immediately.

17. Force Majeure

The Company is not liable for failure or delay caused by events beyond reasonable control including natural disasters, government actions, cyber incidents, or infrastructure failures.

18. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Courts located in India shall have exclusive jurisdiction.

19. Modifications to Terms

The Company reserves the right to modify these Terms at any time. Continued use of Services constitutes acceptance of revised Terms.

Payment, Refund & Cancellation Policy

This Payment, Refund & Cancellation Policy ("Policy") governs all payments, refunds, and cancellations related to the products and services provided by Grawio Banjari Industries Private Limited ("Company", "we", "our", "us").

By making a payment or using our Services, you ("Client", "Customer", "User") agree to be bound by this Policy along with our Terms and Conditions and Privacy Policy.

1. Scope of Services Covered

This Policy applies to all payments made for, but not limited to:

• Ecommerce platform development and setup

• Business management tools and subscriptions

• Artificial Intelligence (AI) solutions for business

• Marketing and digital services

• Custom development, implementation, onboarding, and support services

2. Pricing and Payments

• All prices are communicated in advance through proposals, invoices, or online checkout pages.

• Payments may be collected as one-time charges, milestone-based payments, or recurring subscriptions.

• All amounts are exclusive of applicable GST, unless explicitly stated otherwise.

• GST invoices will be issued in accordance with Indian tax laws.

• Payments are processed securely via authorized payment gateways.

• The Company does not store customer card, UPI, or banking details.

• Failure to complete payment within agreed timelines may result in suspension or delay of services.

3. 30-Day Money-Back Guarantee

• The Company offers a 30-day money-back guarantee from the date of first successful payment.

• Refund requests must be submitted in writing to support@volocals.in within 30 calendar days of payment.

• After completion of 30 days, no refunds shall be provided under any circumstances.

4. Refund Eligibility and Conditions

Refunds within the 30-day window are subject to the following conditions:

• The request must clearly state the reason for dissatisfaction.

• The Client must cooperate reasonably with the Company to resolve issues before requesting a refund.

• Refunds are not applicable once the service has been substantially delivered, customized, or deployed.

• One-time setup charges, onboarding fees, customization work, and third-party costs may be deducted, where applicable.

• Approved refunds will be processed to the original payment method within 7–10 working days, subject to banking timelines.

5. No Refund After 30 Days

• Once 30 days have elapsed from the payment date, all payments become non-refundable.

• This includes subscriptions, one-time setup charges, renewals, upgrades, and add-on services.

• This clause is final and binding.

6. Cancellation Policy

6.1 Subscription Services

• Clients may cancel subscriptions by providing written notice to support@volocals.in.

• Cancellation will stop future billing cycles.

• No prorated or partial refunds will be issued for unused periods.

6.2 Project-Based Services

• Cancellation after project initiation does not entitle the Client to a refund.

• Work completed up to the date of cancellation will be billed in full.

7. Project Delivery and Timelines

• Project timelines are dependent on timely availability of complete and accurate data, content, approvals, and inputs from the Client.

• Once the Client provides proper and complete data, the Company will make best efforts to deliver within estimated timelines.

• Due to technical complexity, third-party dependencies, and unforeseen issues, delivery timelines are indicative and subject to change.

8. Non-Refundable Scenarios

Refunds shall not be provided in the following cases:

• Delays caused by Client-side dependencies or approvals

• Changes in scope requested after project initiation

• Third-party platform issues, API limitations, or policy changes

• Force majeure events

• Dissatisfaction based on subjective expectations not defined in the agreed scope

9. Chargebacks and Disputes

• Clients are encouraged to contact support@volocals.in before initiating chargebacks.

• Unjustified chargebacks may result in account suspension and legal action.

10. Compliance with IT Act, 2000

This Policy is published in compliance with the Information Technology Act, 2000 and applicable rules governing electronic commerce, consumer protection, and digital contracts in India.

11. Policy Updates

The Company reserves the right to update or modify this Policy at any time. Updates will be effective upon publication on our website (volocals.in).

Service Level Agreement (SLA)

This Service Level Agreement ("SLA") defines the service standards, responsibilities, and commitments governing the delivery of services by Grawio Banjari Industries Private Limited ("Company") to its clients ("Client", "Customer", "you").

1. Scope of Services Covered

This SLA applies to the following offerings:

• Ecommerce platforms and solutions

• Business management tools

• Artificial Intelligence (AI) solutions for business

• Marketing and digital services

• Custom development, integrations, implementation, and support

2. Service Availability (Uptime Commitment)

• The Company targets 99% service availability on a monthly basis for hosted platforms.

• Scheduled maintenance windows may result in temporary downtime.

• Emergency maintenance may be performed without prior notice when required for security or stability.

• Uptime excludes outages caused by third-party providers, force majeure events, or Client-side issues.

3. Support Hours

• Standard Support: Monday to Saturday, 10:00 AM to 6:00 PM (IST), excluding public holidays

• Support Channels: Email support@volocals.in or ticketing system

4. Incident Severity Levels and Response Targets

5. Client Responsibilities

The Client agrees to:

• Provide accurate, complete, and timely data, content, and approvals

• Nominate a single point of contact for coordination

• Ensure internal readiness and user training

• Comply with system requirements and usage guidelines

6. Project Delivery and Milestones

• Project timelines are estimated based on defined scope and Client inputs.

• Once complete and proper data is provided, the Company will use best efforts to deliver within agreed timelines.

7. Change Management

• Any change in scope, features, or requirements must be requested in writing to support@volocals.in.

• Approved changes may impact timelines, pricing, and delivery schedules.

8. Data Protection and Security

• The Company implements industry-standard security measures.

• The Client remains responsible for access control, credential management, and internal misuse.

9. Exclusions

This SLA does not apply to:

• Client-side internet, hardware, or device issues

• Third-party service outages (cloud providers, payment gateways, APIs)

• Issues arising from unauthorized modifications or misuse

• Force majeure events

• Free or trial services

10. Service Credits

Service credits, if any, must be explicitly agreed in a written commercial agreement. This SLA does not automatically entitle the Client to financial compensation.

11. Escalation Matrix

1. Support Team via support@volocals.in

2. Account Manager (if assigned)

3. Management Review

12. Suspension of Services

The Company reserves the right to suspend services for non-payment, security threats, misuse, or legal risk.

13. Governing Law and Jurisdiction

This SLA shall be governed by the laws of India. Courts in India shall have exclusive jurisdiction.

Data Processing Agreement (DPA)

This Data Processing Agreement ("DPA") is entered into between Grawio Banjari Industries Private Limited ("Data Processor") and the customer, business, or organization using the Company's services ("Data Controller", "Client", "you").

1. Purpose and Scope

This DPA governs the processing of personal data by the Company on behalf of the Client in connection with ecommerce and business services including online store management, marketing, AI solutions, and business analytics.

2. Definitions

• Personal Data: Any data relating to an identifiable individual

• Processing: Any operation performed on personal data

• Data Controller: The Client who determines the purpose of processing

• Data Processor: The Company processing data on behalf of the Client

3. Roles and Responsibilities

3.1 Client (Data Controller)

• Determines the lawful basis for processing personal data

• Ensures lawful collection of data and obtains required consents

• Provides documented processing instructions

3.2 Company (Data Processor)

• Processes personal data only on documented instructions of the Client

• Does not use personal data for purposes other than service delivery

• Implements reasonable security safeguards

4. Categories of Data Subjects and Data

4.1 Data Subjects

• Business customers and clients

• End consumers purchasing products or services

• Business staff and administrators

• Marketing leads and prospects

4.2 Categories of Personal Data

• Customer names and contact information

• Order and transaction history

• Login credentials for business accounts

• Communication and support records

5. Data Processing Obligations

• Data is processed only for the duration of the agreed services

• The Company shall not sell or disclose personal data to unauthorized parties

• Access to data is limited to authorized personnel only

6. Security Measures

The Company implements industry-standard measures including:

• Encrypted data storage and transmission

• Role-based access control

• Secure authentication mechanisms

• Regular system monitoring

7. Sub-Processors

• The Company may engage third-party sub-processors (cloud hosting, payment gateways, email services)

• The Company remains responsible for compliance of its sub-processors

8. Data Breach Management

• The Company shall notify the Client within a reasonable timeframe upon becoming aware of a personal data breach

• Notification will include known details and mitigation steps

9. Data Subject Rights

The Company shall assist the Client in responding to data subject requests where legally required.

10. Data Retention and Deletion

• Data will be retained for the duration of the service agreement

• Upon termination, data will be returned or deleted upon written request, unless retention is required by law

11. Governing Law and Jurisdiction

This DPA shall be governed by the laws of India. Courts in India shall have exclusive jurisdiction.

Referral Policy

This Referral & Affiliate Policy ("Policy") governs the referral program offered by volocals.in.

1. Acceptance

Participation in the referral program constitutes full acceptance of this Policy along with the Terms & Conditions.

2. Eligibility

Only registered users with a verified account are eligible. The Company reserves the right to approve or reject any referral account.

3. Referral Tracking

Referrals must be completed using the official referral link or code. Tracking is system-driven and final.

4. Commission Structure

Referral commission rates, payout slabs, and limits are defined on the Platform and may change from time to time. Commissions are calculated exclusive of taxes, discounts, and payment gateway charges.

5. Commission Maturity Rule

Referral earnings will mature only after successful completion of the 30-day Money-Back Guarantee period of the referred user. During this 30-day window, earnings remain in "Pending" status. Only matured commissions are eligible for payout.

6. Cancellation, Refunds & Reversal

If a referred user cancels their purchase or receives a refund within the 30-day refund window, no referral commission will be payable. Any pending earnings linked to such transactions will be permanently forfeited.

7. Payout Conditions

Payouts are processed only after commission maturity, completion of KYC (if required), and meeting the minimum payout threshold.

8. Taxation

Referral earnings are subject to applicable TDS and GST (if the referrer is GST-registered). Referrers are solely responsible for declaring income and filing tax returns.

9. Prohibited Activities

The following will lead to immediate disqualification:

• Self-referrals

• Fake or bulk account creation

• Incentivized or misleading promotions

• Spam or policy abuse

• Any activity violating Indian law

10. Suspension & Termination

We reserve the right to suspend referral accounts, withhold commissions, or terminate participation without notice if integrity is compromised.

11. Limitation of Liability

Maximum liability, if any, is limited to unpaid matured commission only.

12. Policy Modifications

This Policy may be updated at any time. Continued participation implies acceptance of revisions.

Contact Us

For any questions or support, please contact us at:

Email: support@volocals.in
Website: volocals.in
Company: Grawio Banjari Industries Private Limited